The customer was buying a gasket from another company that often fell outside of their acceptable tolerances. This would lead to excess paperwork and regular review of parts in order to determine whether or not the parts were usable.
We worked to make sure that the tooling and process were robust enough to handle the size and tolerances that they required for the gasket. This would add peace of mind for the customer’s quality team, as well as a decrease in paperwork.
This product, as well as others in the same product family, are allowing their quality system to get closer to their ideals as they work towards their goals of continuous improvement.